Engineering / Open resources
PulseWatch — E-commerce Monitoring Platform
Multi-tenant e-commerce monitoring SaaS with 500+ customers. Configurable health-check workers, threshold-based alerting engine, and multi-channel delivery (email, SMS, Slack).
The alert is the product
The value is not in collecting metrics, it is in interrupting the right person at the right moment. That is why the notification pipeline is multi-channel and thresholds are per-customer — an alert that arrives late, or on the wrong channel, is worth nothing.
Multi-tenant from day one
Tenant isolation was decided before the first customer signed up rather than retrofitted later — which is what allowed growth to 500+ accounts without a rewrite along the way.
A whole product, one engineer
From the data model to the dashboard, taking in billing and alert delivery. That scope forces you to pick where to spend engineering and where to accept the simple option — and making that call is the job.
A record of decisions already described in the case study; no release date assigned. New changes can be added as dated entries.